Interviews
Rakesh Gupta, Head of Customer Service Operations at Panasonic: “Be customer-obsessed”
In this CX Today interview, we speak to Rakesh Gupta, Head of Customer Service Operations and CX at Panasonic India
Christina Kyriazi, SVP of Marketing at PhotoShelter: “Staying ahead of the marketing curve is a constant sprint”
Christina Kyrazi, SVP of Marketing at PhotoShelter, has a deep passion for data-driven marketing. She explains why in this interview exploring the power of AI and beyond.
Alexis Fogel, CEO and Co-Founder of Stonly: “Always think that the best for the customer is the best for the company as well”
We interview Alexis Fogel, Co-Founder of the password manager Dashlane and now the CEO and Co-Founder of Stonly, to find out how he's using AI in his new product - and what he expects to come next.
Sarah Scott, Global Director of Marketing at Oritain: “Audiences want insightful content, without it being so personal that it feels intrusive”
We interview Sarah Scott, Global Director of Marketing at Oritain, to discover how she sees the influence of AI on marketing in 2024, and why we should use hyper-personalisation tools with caution
Francine Johnson, Head of Business Operations and Customer Success at OneMeta: “As a leader focused on customer-centricity, staying ahead means embracing AI and its capabilities”
With a distinguished career spanning over 18 years, Francine Johnson is now Head of Business Operations and Customer Success at OneMeta. We speak to her as part of our CX Today series.
Oleg Egorov, CMO at Flowwow: “The marketers’ key skill will be the ability to create the right prompt”
We talk Martech with Oleg Egorov, CMO at Flowwow, a global gifting marketplace that connects customers with local brands in 30+ countries
Call bots: from code to voice, from voice to sales
Locuta, through its spinoff Starleads, is developing call bots that turn code into voice... and voice into sales. We hear from them at CES.
Clémence Devarrewaere, Finance & HR Manager at Technis: “The distinction between Customer Service Managers and Account Managers will blur significantly”
Clémence Devarrewaere, Finance & HR Manager at Technis, tells us about the art of optimising processes, from sales to customer service.
Aniesia Williams, Chief Client Officer at Epigen: “Empower employees to contribute ideas and initiatives that enhance the customer experience”
We interview Aniesia Williams, Chief Client Officer at Epigen, an award-winning marketer and brand strategist with over 20 years of experience.
Barbara Schulz, VP of International Customer Experience at GoTo: “The customer services space must avoid implementing AI for AI’s sake”
Barbara Schulz, VP of International Customer Experience at GoTo, explains why humans and AI must work together to make customers happy
Glen Calvert, Co-Founder of Kaizan AI: “I think AI is under-hyped and the impact will be monumental”
Glen Calvert, Co-Founder of Kaizan AI, isn't afraid to think differently - as the headline shows. And with his track record of success, marketers should listen.
Lauren Heaton, VP of Marketing at Edge: “Businesses need to be cautious when implementing AI-driven products”
We speak to Lauren Heaton, VP of Marketing at Edge, who explains not just how she sees the impact of AI on the world of marketing but how her company is using AI right now.
Sharon Harrison, Vice President of Marketing at Ivy.ai: “In marketing, every day is a new opportunity to tell a story”
In this Dust or Magic interview, we speak to Sharon Harrison, VP of Marketing at Ivy.ai, a company developing AI-generated chatbots
Saving time with AI models
Canadian startup Younet believes businesses could be saving time with AI models and it has developed a product that promises precisely that.
Do you enjoy waiting on the phone for 40 minutes?
At CES, we interviewed the CEO and Co-Founder of Talkr.ai, a French company whose automated AI voice capabilities bring long waiting times to an end
Barry D’Arcy, VP of Partners at Storyblok: “There’s a lot of innovative technology that is being built ‘behind the scenes’ that has a profound impact on customer experiences”
In our latest CX Today interview, we speak to Barry D'Arcy, VP of Partners at Storyblok and member of the MACH Alliance Growth Council
Sarah Whitfield, CMO at Covatic: “The more efficiencies AI delivers, the more important creativity becomes”
We interview Sarah Whitfield, CMO at Covatic, to discover how Google, AI and privacy are all meshing together to make 2024 so fascinating for AdTech.
Peter John Alexander, Chief Business Officer at MeetKai: “AI is generating a transformative shift that will reshape the future of customer service”
We speak to Peter John Alexander, Chief Business Officer at MeetKai, who's on a mission to transform both his company and the world of customer service.
YMX brings the metaverse to industrial sites
South Korean company YMX is embracing the metaverse and making it a core component of a range of products aimed at industrial sites. We interviewed one of its engineers at CES
IoT and cloud are coming for your poop water
At CES we spoke to Demizine Technology, a Canadian startup that has created a septic tank alternative that uses IoT and cloud to tackle poop water