Interviews
Taavi Tamkivi, Founder and CEO of Salv: “Collaboration between financial institutions, or rather lack of it, has traditionally been a challenge”
We interview Taavi Tamkivi, the Founder and CEO of Salv, a regtech company on a mission to beat financial crime
James McQuiggan, Security Awareness Advocate at KnowBe4: “Ironically, attack methods have remained unchanged over the past twenty years”
In this interview, we hear from James McQuiggan, Security Awareness Advocate at KnowBe4 and a part-time Faculty Professor at Valencia College in Florida.
Solace Kidisil, Group COO of Nsano: “The difference between traditional finance and fintech is the questions we ask”
We interview Solace Kidisil, Group COO of Nsano, a fintech company from Ghana, offering digital payment solutions across Africa
Jeff Engle, Head of Product at BlueVoyant: “Protecting a company from cyber attacks isn’t just the role of the CISO or his team”
In this interview, we hear from Jeff Engle, Head of Product at BlueVoyant, President of Conquest Cyber and a recipient of a Purple Heart, who served in the US Army Special Operations.
Jochem van der Veer, Co-Founder and CEO of TheyDo: “In this world of AI, we need to remember to think humanely”
We interview Jochem van der Veer, Co-Founder and CEO of TheyDo, who shares many excellent insights into how businesses can make their customers happy
Dr Babatunde Obrimah, COO of Fintech Association of Nigeria: “Traditional finance and banking companies can learn valuable lessons from disruptors in the fintech space”
We interview Dr Babatunde Obrimah, COO of Fintech Association of Nigeria, an NFP association supporting the growth of fintechs in Nigeria
Tammas Ryan, Head of Customer Service at Edrolo: “The disruption caused by AI is likely to impact offshore customer service operations”
We interview Tammas Ryan, Head of Customer Service at Edrolo, a company providing teaching resources for teachers in Australia
Paolo Frizzi, Founder and CEO of Libraesva: “There is no ideal ‘one-size-fits-all’ formula for good security”
In this "Threats" interview, part of our cybersecurity series, find out how to fight phishing attacks from Paolo Frizzi, Founder and CEO of Libraesva
Nicky Watson, Founder and Chief Architect of Cassie: “Technologies are only as good as the data used to drive them”
We interview Nicky Watson, Founder and Chief Architect of Cassie, a solution that allows companies to take proper advantage of legally acquired data
Ben Parker, CEO of eflow Global: “There’s growing concern about market abuse perpetrated as a result of AI-driven trading”
We interview Ben Parker, CEO of eflow - one of the world’s leading RegTech providers - where he recently led a Series A funding round of £7 million.
Brian Kershon, Director of Customer Service at Zenni: “I see AI as a tool that will enable us to provide more personalised and meaningful support to our customers”
We interview Brian Kershon, Director of Customer Service at Zenni, an eyewear company that has sold over 50 million frames worldwide.
Dan Lattimer, Area VP UK & Ireland at Semperis: “The CISO role has evolved into that of a political advisor focused on risk”
In our first "Threats" interview, part of our series on cybersecurity, we interview Dan Lattimer, Vice President at Semperis.
Miao Luo, Director of Technology Strategy at Qt: “Your customer’s convenience is your gain”
We interview Miao Luo, a software engineer by training with a track record in product management and now Director of Technology Strategy at Qt
Ben Zyl, Co-Founder and CEO of Waave: “Merchant fees can’t remain a monopoly robbing businesses of their already tight margins”
We interview Ben Zyl, Co-Founder and CEO of Waave, a pioneering Australian fintech using Open Banking technology to help customers
Jorge Tavares, Head of Customer Service & Sales at Medicare: “We shouldn’t forget that the agents who communicate with our customers are the face of the company”
We interview Jorge Tavares, a senior customer experience leader with over 20 years of experience - he now leads Customer Service and Sales for Medicare PT.
Angela Kenner, VP of Customer Success at Voltaiq: “Capturing data is easy, knowing what to do with it is the hard part”
We interview Angela Kenner, Vice President of Customer Success at Voltaiq, a company providing Enterprise Battery Intelligence.
Kevin Green, President and CMO at Truent: “Customer experience should be driven by the behaviours of your customers”
AI is no longer an option for customer service, says Kevin Green, President and CMO at Truent - it's as vital as email and social media.
Bruno Luis, Head of Marketing at Bloq.it: “The sooner you move into this new age, of marketing and design-focused tools, the better and happier your team will be”
While Bruno Luis may have started his marketing career as an advertising copywriter he hasn't lost his creative touch - which is very much on show in this entertaining and informative interview
Serena Chan, Research Advocate, Customer Experience at Dovetail: “Customer experience professionals must trust in their own talents and instincts”
We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.
Leah Glass, VP of Global Marketing at Convera: “Do what you say you are going to do and do it well”
We interview Leah Glass, who spent four years as head of worldwide marketing of Amazon Pay and is now VP of Global Marketing at Convera, a leading fintech firm.