Interviews
Jochem van der Veer, Co-Founder and CEO of TheyDo: “In this world of AI, we need to remember to think humanely”
We interview Jochem van der Veer, Co-Founder and CEO of TheyDo, who shares many excellent insights into how businesses can make their customers happy
Dr Babatunde Obrimah, COO of Fintech Association of Nigeria: “Traditional finance and banking companies can learn valuable lessons from disruptors in the fintech space”
We interview Dr Babatunde Obrimah, COO of Fintech Association of Nigeria, an NFP association supporting the growth of fintechs in Nigeria
Tammas Ryan, Head of Customer Service at Edrolo: “The disruption caused by AI is likely to impact offshore customer service operations”
We interview Tammas Ryan, Head of Customer Service at Edrolo, a company providing teaching resources for teachers in Australia
Paolo Frizzi, Founder and CEO of Libraesva: “There is no ideal ‘one-size-fits-all’ formula for good security”
In this "Threats" interview, part of our cybersecurity series, find out how to fight phishing attacks from Paolo Frizzi, Founder and CEO of Libraesva
Nicky Watson, Founder and Chief Architect of Cassie: “Technologies are only as good as the data used to drive them”
We interview Nicky Watson, Founder and Chief Architect of Cassie, a solution that allows companies to take proper advantage of legally acquired data
Ben Parker, CEO of eflow Global: “There’s growing concern about market abuse perpetrated as a result of AI-driven trading”
We interview Ben Parker, CEO of eflow - one of the world’s leading RegTech providers - where he recently led a Series A funding round of £7 million.
Brian Kershon, Director of Customer Service at Zenni: “I see AI as a tool that will enable us to provide more personalised and meaningful support to our customers”
We interview Brian Kershon, Director of Customer Service at Zenni, an eyewear company that has sold over 50 million frames worldwide.
Dan Lattimer, Area VP UK & Ireland at Semperis: “The CISO role has evolved into that of a political advisor focused on risk”
In our first "Threats" interview, part of our series on cybersecurity, we interview Dan Lattimer, Vice President at Semperis.
Miao Luo, Director of Technology Strategy at Qt: “Your customer’s convenience is your gain”
We interview Miao Luo, a software engineer by training with a track record in product management and now Director of Technology Strategy at Qt
Ben Zyl, Co-Founder and CEO of Waave: “Merchant fees can’t remain a monopoly robbing businesses of their already tight margins”
We interview Ben Zyl, Co-Founder and CEO of Waave, a pioneering Australian fintech using Open Banking technology to help customers
Jorge Tavares, Head of Customer Service & Sales at Medicare: “We shouldn’t forget that the agents who communicate with our customers are the face of the company”
We interview Jorge Tavares, a senior customer experience leader with over 20 years of experience - he now leads Customer Service and Sales for Medicare PT.
Angela Kenner, VP of Customer Success at Voltaiq: “Capturing data is easy, knowing what to do with it is the hard part”
We interview Angela Kenner, Vice President of Customer Success at Voltaiq, a company providing Enterprise Battery Intelligence.
Kevin Green, President and CMO at Truent: “Customer experience should be driven by the behaviours of your customers”
AI is no longer an option for customer service, says Kevin Green, President and CMO at Truent - it's as vital as email and social media.
Bruno Luis, Head of Marketing at Bloq.it: “The sooner you move into this new age, of marketing and design-focused tools, the better and happier your team will be”
While Bruno Luis may have started his marketing career as an advertising copywriter he hasn't lost his creative touch - which is very much on show in this entertaining and informative interview
Serena Chan, Research Advocate, Customer Experience at Dovetail: “Customer experience professionals must trust in their own talents and instincts”
We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.
Leah Glass, VP of Global Marketing at Convera: “Do what you say you are going to do and do it well”
We interview Leah Glass, who spent four years as head of worldwide marketing of Amazon Pay and is now VP of Global Marketing at Convera, a leading fintech firm.
Stephen Lester, CTO at Paragon: “Though the spotlight has remained on AI it will be some time before we see genuinely groundbreaking use cases”
We interview Stephen Lester, CTO at Paragon, where he helps businesses transform their operations with data-driven strategies.
Thomas Kriebernegg, General Manager of SplitMetrics Agency: “We may see AI-based apps start to rival gaming apps”
We interview Thomas Kriebernegg, General Manager of SplitMetrics Agency and Co-Founder of App Radar in this Dust or Magic edition.
Francesco Graziano, Enterprise Strategy Leader at BICS: “If you’re thinking about AI integration, you have to put on your client-centric hat”
We interview Francesco Graziano, Enterprise Strategy Leader at BICS, where he has championed its’ foray into cloud-based communications and its early implementation of AI.
Daria Kepa-Green, Marketing Director at Cytora: “I think of programmatic advertising as something that we’ll be moving away from”
Daria Kepa-Green, Marketing Director at Cytora, is an InsureTech leader. Here, she shares her insights on AI, programmatic advertising and more