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Dreamforce 2026: The five key takeaways
Fresh from the San Francisco event, Iain Thomson shares his five biggest takeaways from Salesforce's annual conference, which has just closed its doors
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Dreamforce 2026: Forget about slowing down AI, bring it on says Nvidia CEO
OpenAI and Anthropic are less keen in Dreamforce chats, explains Iain Thomson reporting direct from Salesforce's San Francisco conference
Confirmed: Klue’s integration with Salesforce exposed LastPass customer data (and there are lessons for us all to learn)
Klue has discovered that ransomware attackers like its "weapon" analogy, turning the company's Salesforce integration into a way to access third-party company data
Five CRM solutions for medium-sized businesses
Medium-sized businesses need CRM solutions if they want to streamline customer interactions, boost sales, and enhance service for sustainable growth and efficiency. We shortlist five we believe are worth considering.
Slackbot to become “indispensable colleague” claims Slack’s General Manager
The new and improved Slackbot benefits from 30 extra skills, from acting as a helper in meetings to being a conduit for all the AI apps your organisation uses
Salesforce launches AI Foundry as it doubles down on three “big bets” to accelerate enterprise AI
Salesforce today launched AI Foundry to help AI researchers, customers and partners to collaborate in a safe environment so they can roll out enterprise AI products that solve pain points in a secure manner.
Show time: MWC Barcelona 2025 stands through the eyes of a company that builds them
We uncover the secrets behind the standout MWC Barcelona 2025 stands by speaking to one of the standout companies that makes them.
AI very mobile Christmas and many happy returns: the true story of online festive sales in 2024
A Salesforce report reveals not only record levels of online shopping but also returns, with shoppers turning to AI to make the process easier
Salesforce pledges $23 million to AI in STEM education
Salesforce has committed $23 million in grant funding to help educate students in AI and science, technology, engineering and maths (STEM).
Salesforce launches Agentforce, AI-powered customer service
Salesforce has taken the wraps off a new AI-powered customer service product, Agentforce, an upgraded version of Einstein Copilot.
Salesforce Connected Vehicle app promises “more personalised driver experiences” (and more ways to make money from drivers)
Salesforce has unveiled Connected Vehicle, an app enabling vehicle manufacturers to bring extra connected car functionality to their products
Salesforce, Workday team up to launch AI employee service agent
Salesforce and Workday have marked their new strategic partnership with the launch of an AI-powered assistant to handle employee queries.
What I learned at Slack City Tour, Sydney
Ricardo Oliveira visited Salesforce Tower in Sydney to attend a Slack City Tour and see how AI is shaping the business software giant
Salesforce’s Einstein Copilot now available on Tableau
Salesforce's Einstein Copilot is spreading its wings - the generative AI assistant is now available as part of Tableau.
How genius coworker Salesforce Einstein Copilot AI can help your business
What can Salesforce’s AI copilot, Einstein, really do for your business? We went to a live demo of the service to find out
Can Salesforce Einstein detoxify AI?
Salesforce claims that its "trust layer" will remove toxic and misleading content from its AI tools, but is it as clever as its Einstein moniker makes it sound?
What is customer experience (CX)?
Customer experience (CX for short) could be the difference between your business succeeding and it failing - we explain what it is and why.
What is CRM?
CRM stands for customer relationship software. We explain what you can get for free, and discuss the merits (or otherwise) of cloud systems.