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Call bots: from code to voice, from voice to sales
Locuta, through its spinoff Starleads, is developing call bots that turn code into voice... and voice into sales. We hear from them at CES.
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AI
Dive into our AI archive at Techfinitive – find articles, insights, and trends shaping the future of artificial intelligence.
Clémence Devarrewaere, Finance & HR Manager at Technis: “The distinction between Customer Service Managers and Account Managers will blur significantly”
Clémence Devarrewaere, Finance & HR Manager at Technis, tells us about the art of optimising processes, from sales to customer service.
The X-Force Files: report says security fundamentals, not AI attacks, dominate the threat landscape
IBM's X-Force report reveals organisations' weak points, how AI is helping to enhance phishing attacks and what can be done to fight back
Aniesia Williams, Chief Client Officer at Epigen: “Empower employees to contribute ideas and initiatives that enhance the customer experience”
We interview Aniesia Williams, Chief Client Officer at Epigen, an award-winning marketer and brand strategist with over 20 years of experience.
Barbara Schulz, VP of International Customer Experience at GoTo: “The customer services space must avoid implementing AI for AI’s sake”
Barbara Schulz, VP of International Customer Experience at GoTo, explains why humans and AI must work together to make customers happy
Glen Calvert, Co-Founder of Kaizan AI: “I think AI is under-hyped and the impact will be monumental”
Glen Calvert, Co-Founder of Kaizan AI, isn't afraid to think differently - as the headline shows. And with his track record of success, marketers should listen.
Thinking about building a generative AI app? Amazon’s Bedrock is one flexible option
Thinking about building a generative AI app? With its range of foundation models, Amazon’s Bedrock is one option well worth considering.
Lauren Heaton, VP of Marketing at Edge: “Businesses need to be cautious when implementing AI-driven products”
We speak to Lauren Heaton, VP of Marketing at Edge, who explains not just how she sees the impact of AI on the world of marketing but how her company is using AI right now.
Top tech companies in Bristol, UK
We shortlist the top tech companies in Bristol, a unique and thriving international hub for computer tech, electronics, aerospace and media.
Google Gemini is testing with 10 million tokens
1 million tokens is the same as analysing 30,000 lines of code or 11 hours of audio simultaneously but Google Gemini won't stop there and is already testing using 10 million tokens
Can Google’s AI Cyber Defense Initiative come to the rescue of global cybersecurity defenders?
Google has announced a new AI Cyber Defense Initiative, but our security expert isn't convinced that it's going to work.
Sharon Harrison, Vice President of Marketing at Ivy.ai: “In marketing, every day is a new opportunity to tell a story”
In this Dust or Magic interview, we speak to Sharon Harrison, VP of Marketing at Ivy.ai, a company developing AI-generated chatbots
What is Sora? Even the AI experts aren’t sure
OpenAI's stunning new AI video model has experts divided over whether it's a huge leap forward for AI physics or not
Saving time with AI models
Canadian startup Younet believes businesses could be saving time with AI models and it has developed a product that promises precisely that.
Top tech companies in Birmingham, UK
We take a look at some of the top tech companies in Birmingham, a city which happens to be the number one regional tech cluster in the UK
Barry D’Arcy, VP of Partners at Storyblok: “There’s a lot of innovative technology that is being built ‘behind the scenes’ that has a profound impact on customer experiences”
In our latest CX Today interview, we speak to Barry D'Arcy, VP of Partners at Storyblok and member of the MACH Alliance Growth Council
Lenovo to mark MWC 2024 with more AI PCs
Lenovo has announced ahead of the upcoming MWC in Barcelona that it will unveil several new AI PCs and edge computing solutions.
Kill your vampire tasks before they suck away your productivity
Vampire tasks suck, as they stop you from getting real work done. With so much at stake, Nicole Kobie explains how to fight back.
Nvidia Chat with RTX AI chatbot heralds the coming of local AI
Nvidia has released an AI chatbot that works on your computer without connecting to the web. The catch? It needs a recent Nvidia graphics card - from its RTX series - to work.
Peter John Alexander, Chief Business Officer at MeetKai: “AI is generating a transformative shift that will reshape the future of customer service”
We speak to Peter John Alexander, Chief Business Officer at MeetKai, who's on a mission to transform both his company and the world of customer service.