Tim Danton

Tim has worked in IT publishing since the days when all PCs were beige, and is editor-in-chief of the UK's PC Pro magazine. He has been writing about hardware for TechFinitive since 2023.

Joined: 17 Jan 2023
Articles: 620

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Serena Chan, Research Advocate, Customer Experience at Dovetail: “Customer experience professionals must trust in their own talents and instincts”

We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.

Collaborate

Leah Glass, VP of Global Marketing at Convera: “Do what you say you are going to do and do it well”

We interview Leah Glass, who spent four years as head of worldwide marketing of Amazon Pay and is now VP of Global Marketing at Convera, a leading fintech firm.

Collaborate

Stephen Lester, CTO at Paragon: “Though the spotlight has remained on AI it will be some time before we see genuinely groundbreaking use cases”

We interview Stephen Lester, CTO at Paragon, where he helps businesses transform their operations with data-driven strategies.

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Thomas Kriebernegg, General Manager of SplitMetrics Agency: “We may see AI-based apps start to rival gaming apps”

We interview Thomas Kriebernegg, General Manager of SplitMetrics Agency and Co-Founder of App Radar in this Dust or Magic edition.

Innovate

Francesco Graziano, Enterprise Strategy Leader at BICS: “If you’re thinking about AI integration, you have to put on your client-centric hat”

We interview Francesco Graziano, Enterprise Strategy Leader at BICS, where he has championed its’ foray into cloud-based communications and its early implementation of AI.

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Daria Kepa-Green, Marketing Director at Cytora: “I think of programmatic advertising as something that we’ll be moving away from”

Daria Kepa-Green, Marketing Director at Cytora, is an InsureTech leader. Here, she shares her insights on AI, programmatic advertising and more

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Zoyeb Batliwala, Director Operations – Client Services and Customer Success – at Apna: “At the heart of every decision, the customer’s voice should be the loudest”

In this CX Today edition, we interview Zoyeb Batliwala, Director Operations at Apna, India's leading job platform, to discover his secrets of customer experience success.

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Luiz Martins, CMO at Dura Software: “When leveraged correctly, AI can enable a small team to perform like a marketing powerhouse”

We interview Luiz Martins, CMO at Dura Software, who not only shares his thoughts on AI in marketing but also reveals the differences between a Hollywood, Geek and Soldier CMO...

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Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”

In the latest edition of CX Today, we interview Daniel Bailey, SVP at Genesys and Regional Sales Leader for its EMEA hub.

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Bruno Garcia, Managing Consultant at frog: “Nothing survives a lack of good feedback”

Are you ready for what 2024 will bring? We interview Bruno Garcia, Managing Consultant at Frog, who advises brands in the product and retail sectors on customer service and loyalty.