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AWS, IBM, and HPE all announce investments in Saudi Arabia
Amazon, IBM and HPE all announced investments at this year's LEAP technology conference, held in the Saudi Arabia capital of Riyadh
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Bruno Garcia, Managing Consultant at frog: “Nothing survives a lack of good feedback”
Are you ready for what 2024 will bring? We interview Bruno Garcia, Managing Consultant at Frog, who advises brands in the product and retail sectors on customer service and loyalty.
With AR Genie and augmented reality, what you see is what you fix
AR Genie is helping businesses through a combination of augmented reality and remote assistance. We meet their CEO at CES 2024.
Watch out for these Windows 11 changes enforced by the EU
Microsoft will let users remove the Edge web browser as part of a series of Windows 11 changes forced by the EU's Digital Markets Act
Rakesh Gupta, Head of Customer Service Operations at Panasonic: “Be customer-obsessed”
In this CX Today interview, we speak to Rakesh Gupta, Head of Customer Service Operations and CX at Panasonic India
How to lose customers and alienate people
90% of what it takes to keep customers is not doing the obvious things that will upset them, writes Prashant Mahajan in this opinion piece.
The biggest challenges faced by Women in Tech today
We asked 41 female tech leaders what they believe are some of the biggest challenges faced by women in tech today. Here are their answers.
Christina Kyriazi, SVP of Marketing at PhotoShelter: “Staying ahead of the marketing curve is a constant sprint”
Christina Kyrazi, SVP of Marketing at PhotoShelter, has a deep passion for data-driven marketing. She explains why in this interview exploring the power of AI and beyond.
What is the HP All-In Plan?
HP has launched its All-In Plan in the USA, a subscription package that bundles together a printer, ink and 24/7 support into a single monthly fee. Lee Grant delves into the detail.
AWS makes it easier to switch cloud providers by dropping data transfer fees
Amazon is ditching fees for Amazon Web Services (AWS) users who decide to transfer their data to another cloud service.
LinkedIn AI survey reveals businesses must boost staff AI skills — especially women
If you want to close the skills gap and the gender gap at the same time then you need to train your female workforce to use AI
Alexis Fogel, CEO and Co-Founder of Stonly: “Always think that the best for the customer is the best for the company as well”
We interview Alexis Fogel, Co-Founder of the password manager Dashlane and now the CEO and Co-Founder of Stonly, to find out how he's using AI in his new product - and what he expects to come next.
Dell’s Fiscal 2024 revenues take a hit but expects AI to power its growth
Dell has posted its Fourth Quarter and Full Year Fiscal 2024 Financial Results, with slowing all-round sales balanced by growing demand for AI
That’ll do nicely: Hackers help themselves to American Express credit card data
The chief privacy officer at American Express has warned AMEX cardholders that key information - including the account number, name and expiration date - may have been compromised
What is Intel Xeon Scalable?
Intel's Xeon Scalable processors are among the fastest chips on the planet, but what are they good for and how do they compare? This explainer reveals the crucial facts.
Sarah Scott, Global Director of Marketing at Oritain: “Audiences want insightful content, without it being so personal that it feels intrusive”
We interview Sarah Scott, Global Director of Marketing at Oritain, to discover how she sees the influence of AI on marketing in 2024, and why we should use hyper-personalisation tools with caution
Windows 11 gets massive USB4 2.0 speed boost
New Windows 11 update delivers support for USB4 2.0, which doubles the speed available from compatible USB hardware
How iFixit helps manufacturers make laptops repairable again
We caught up with iFixit's Vice President of Manufacturer Solutions at MWC 2024 to see how it had helped the Lenovo ThinkPad T series become more repairable, and what's going to happen next.
Francine Johnson, Head of Business Operations and Customer Success at OneMeta: “As a leader focused on customer-centricity, staying ahead means embracing AI and its capabilities”
With a distinguished career spanning over 18 years, Francine Johnson is now Head of Business Operations and Customer Success at OneMeta. We speak to her as part of our CX Today series.
Top tech companies in Oulu, Finland
Oulu has a very cool climate indeed, but its tech scene sizzles with activity throughout the year. We take a look at some of the coolest tech companies in the Finnish city.