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AI is no longer an option for customer service, says Kevin Green, President and CMO at Truent - it's as vital as email and social media.
While Bruno Luis may have started his marketing career as an advertising copywriter he hasn't lost his creative touch - which is very much on show in this entertaining and informative interview
We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.
We interview Leah Glass, who spent four years as head of worldwide marketing of Amazon Pay and is now VP of Global Marketing at Convera, a leading fintech firm.
We interview Stephen Lester, CTO at Paragon, where he helps businesses transform their operations with data-driven strategies.
We interview Thomas Kriebernegg, General Manager of SplitMetrics Agency and Co-Founder of App Radar in this Dust or Magic edition.
We interview Francesco Graziano, Enterprise Strategy Leader at BICS, where he has championed its’ foray into cloud-based communications and its early implementation of AI.
Daria Kepa-Green, Marketing Director at Cytora, is an InsureTech leader. Here, she shares her insights on AI, programmatic advertising and more
In this CX Today edition, we interview Zoyeb Batliwala, Director Operations at Apna, India's leading job platform, to discover his secrets of customer experience success.
We interview Luiz Martins, CMO at Dura Software, who not only shares his thoughts on AI in marketing but also reveals the differences between a Hollywood, Geek and Soldier CMO...
We speak to 60Hertz, a company developing software that connects the different technologies used in capturing and distributing solar energy.
The Apple Vision Pro is already being used in surgery, but not in ways that you might expect. We give its first outing a thorough examination
We interview David Chquiry, the CEO of Green Tech Innovations, the French startup behind green initiative Humight.
In the latest edition of CX Today, we interview Daniel Bailey, SVP at Genesys and Regional Sales Leader for its EMEA hub.
Are you ready for what 2024 will bring? We interview Bruno Garcia, Managing Consultant at Frog, who advises brands in the product and retail sectors on customer service and loyalty.
AR Genie is helping businesses through a combination of augmented reality and remote assistance. We meet their CEO at CES 2024.
In this CX Today interview, we speak to Rakesh Gupta, Head of Customer Service Operations and CX at Panasonic India
Christina Kyrazi, SVP of Marketing at PhotoShelter, has a deep passion for data-driven marketing. She explains why in this interview exploring the power of AI and beyond.
We interview Alexis Fogel, Co-Founder of the password manager Dashlane and now the CEO and Co-Founder of Stonly, to find out how he's using AI in his new product - and what he expects to come next.
We interview Sarah Scott, Global Director of Marketing at Oritain, to discover how she sees the influence of AI on marketing in 2024, and why we should use hyper-personalisation tools with caution