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Apple “in talks with Google” over iPhone AI
Apple considers licensing Google Gemini to power iPhone AI, in a clear sign its own AI project isn't yet ready for the limelight
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AI
Dive into our AI archive at Techfinitive – find articles, insights, and trends shaping the future of artificial intelligence.
Daria Kepa-Green, Marketing Director at Cytora: “I think of programmatic advertising as something that we’ll be moving away from”
Daria Kepa-Green, Marketing Director at Cytora, is an InsureTech leader. Here, she shares her insights on AI, programmatic advertising and more
Zoyeb Batliwala, Director Operations – Client Services and Customer Success – at Apna: “At the heart of every decision, the customer’s voice should be the loudest”
In this CX Today edition, we interview Zoyeb Batliwala, Director Operations at Apna, India's leading job platform, to discover his secrets of customer experience success.
Luiz Martins, CMO at Dura Software: “When leveraged correctly, AI can enable a small team to perform like a marketing powerhouse”
We interview Luiz Martins, CMO at Dura Software, who not only shares his thoughts on AI in marketing but also reveals the differences between a Hollywood, Geek and Soldier CMO...
AI document capture company Nanonets earns $29 million in its quest to automate data entry
In the future, data entry is going to be as simple as emailing a document to an address - and that's why Nanonets had no trouble drumming up another $29 million in funding
Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
In the latest edition of CX Today, we interview Daniel Bailey, SVP at Genesys and Regional Sales Leader for its EMEA hub.
Bruno Garcia, Managing Consultant at frog: “Nothing survives a lack of good feedback”
Are you ready for what 2024 will bring? We interview Bruno Garcia, Managing Consultant at Frog, who advises brands in the product and retail sectors on customer service and loyalty.
Rakesh Gupta, Head of Customer Service Operations at Panasonic: “Be customer-obsessed”
In this CX Today interview, we speak to Rakesh Gupta, Head of Customer Service Operations and CX at Panasonic India
Christina Kyriazi, SVP of Marketing at PhotoShelter: “Staying ahead of the marketing curve is a constant sprint”
Christina Kyrazi, SVP of Marketing at PhotoShelter, has a deep passion for data-driven marketing. She explains why in this interview exploring the power of AI and beyond.
LinkedIn AI survey reveals businesses must boost staff AI skills — especially women
If you want to close the skills gap and the gender gap at the same time then you need to train your female workforce to use AI
Alexis Fogel, CEO and Co-Founder of Stonly: “Always think that the best for the customer is the best for the company as well”
We interview Alexis Fogel, Co-Founder of the password manager Dashlane and now the CEO and Co-Founder of Stonly, to find out how he's using AI in his new product - and what he expects to come next.
Dell’s Fiscal 2024 revenues take a hit but expects AI to power its growth
Dell has posted its Fourth Quarter and Full Year Fiscal 2024 Financial Results, with slowing all-round sales balanced by growing demand for AI
Sarah Scott, Global Director of Marketing at Oritain: “Audiences want insightful content, without it being so personal that it feels intrusive”
We interview Sarah Scott, Global Director of Marketing at Oritain, to discover how she sees the influence of AI on marketing in 2024, and why we should use hyper-personalisation tools with caution
Francine Johnson, Head of Business Operations and Customer Success at OneMeta: “As a leader focused on customer-centricity, staying ahead means embracing AI and its capabilities”
With a distinguished career spanning over 18 years, Francine Johnson is now Head of Business Operations and Customer Success at OneMeta. We speak to her as part of our CX Today series.
Oleg Egorov, CMO at Flowwow: “The marketers’ key skill will be the ability to create the right prompt”
We talk Martech with Oleg Egorov, CMO at Flowwow, a global gifting marketplace that connects customers with local brands in 30+ countries
Call bots: from code to voice, from voice to sales
Locuta, through its spinoff Starleads, is developing call bots that turn code into voice... and voice into sales. We hear from them at CES.
Clémence Devarrewaere, Finance & HR Manager at Technis: “The distinction between Customer Service Managers and Account Managers will blur significantly”
Clémence Devarrewaere, Finance & HR Manager at Technis, tells us about the art of optimising processes, from sales to customer service.
The X-Force Files: report says security fundamentals, not AI attacks, dominate the threat landscape
IBM's X-Force report reveals organisations' weak points, how AI is helping to enhance phishing attacks and what can be done to fight back
Aniesia Williams, Chief Client Officer at Epigen: “Empower employees to contribute ideas and initiatives that enhance the customer experience”
We interview Aniesia Williams, Chief Client Officer at Epigen, an award-winning marketer and brand strategist with over 20 years of experience.
Barbara Schulz, VP of International Customer Experience at GoTo: “The customer services space must avoid implementing AI for AI’s sake”
Barbara Schulz, VP of International Customer Experience at GoTo, explains why humans and AI must work together to make customers happy