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Discover the latest trends and strategies in customer experience, from AI-driven personalization to seamless omnichannel engagement for businesses.
Zendesk’s Andrew Lawson on the AI shift: Why prioritizing resolution over hype is the key to building customer trust and effective service
Customers increasingly push back against AI chatbots. Learn why blending automation with empathy is key to building lasting loyalty.
New research from Cisco has predicted that agentic AI will handle over two-thirds of customer service and support interactions by 2028.
AWS has overhauled Amazon Connect, adding generative AI features to the contact centre software suite.
We interview Philip Oliveros Enopia, Global Content Strategist & Multimedia Designer at Transcom, a customer experience services agency.
Customer insights hub, Dovetail, released a new update to its platform. Learn about its new features for sales and marketing teams.
Scattered data is a problem for workers, customers and newly introduced AI. But now, Salesforce Unified Knowledge gathers siloed info from inside and outside a company.
We interview Jochem van der Veer, Co-Founder and CEO of TheyDo, who shares many excellent insights into how businesses can make their customers happy
We interview Tammas Ryan, Head of Customer Service at Edrolo, a company providing teaching resources for teachers in Australia
We interview Nicky Watson, Founder and Chief Architect of Cassie, a solution that allows companies to take proper advantage of legally acquired data
We interview Brian Kershon, Director of Customer Service at Zenni, an eyewear company that has sold over 50 million frames worldwide.
We interview Miao Luo, a software engineer by training with a track record in product management and now Director of Technology Strategy at Qt
We interview Jorge Tavares, a senior customer experience leader with over 20 years of experience - he now leads Customer Service and Sales for Medicare PT.
We interview Angela Kenner, Vice President of Customer Success at Voltaiq, a company providing Enterprise Battery Intelligence.
AI is no longer an option for customer service, says Kevin Green, President and CMO at Truent - it's as vital as email and social media.
We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.
We interview Stephen Lester, CTO at Paragon, where he helps businesses transform their operations with data-driven strategies.
We interview Francesco Graziano, Enterprise Strategy Leader at BICS, where he has championed its’ foray into cloud-based communications and its early implementation of AI.
In this CX Today edition, we interview Zoyeb Batliwala, Director Operations at Apna, India's leading job platform, to discover his secrets of customer experience success.
In the latest edition of CX Today, we interview Daniel Bailey, SVP at Genesys and Regional Sales Leader for its EMEA hub.