CX Today
Jochem van der Veer, Co-Founder and CEO of TheyDo: “In this world of AI, we need to remember to think humanely”
We interview Jochem van der Veer, Co-Founder and CEO of TheyDo, who shares many excellent insights into how businesses can make their customers happy
Tammas Ryan, Head of Customer Service at Edrolo: “The disruption caused by AI is likely to impact offshore customer service operations”
We interview Tammas Ryan, Head of Customer Service at Edrolo, a company providing teaching resources for teachers in Australia
Nicky Watson, Founder and Chief Architect of Cassie: “Technologies are only as good as the data used to drive them”
We interview Nicky Watson, Founder and Chief Architect of Cassie, a solution that allows companies to take proper advantage of legally acquired data
Brian Kershon, Director of Customer Service at Zenni: “I see AI as a tool that will enable us to provide more personalised and meaningful support to our customers”
We interview Brian Kershon, Director of Customer Service at Zenni, an eyewear company that has sold over 50 million frames worldwide.
Miao Luo, Director of Technology Strategy at Qt: “Your customer’s convenience is your gain”
We interview Miao Luo, a software engineer by training with a track record in product management and now Director of Technology Strategy at Qt
Jorge Tavares, Head of Customer Service & Sales at Medicare: “We shouldn’t forget that the agents who communicate with our customers are the face of the company”
We interview Jorge Tavares, a senior customer experience leader with over 20 years of experience - he now leads Customer Service and Sales for Medicare PT.
Angela Kenner, VP of Customer Success at Voltaiq: “Capturing data is easy, knowing what to do with it is the hard part”
We interview Angela Kenner, Vice President of Customer Success at Voltaiq, a company providing Enterprise Battery Intelligence.
Kevin Green, President and CMO at Truent: “Customer experience should be driven by the behaviours of your customers”
AI is no longer an option for customer service, says Kevin Green, President and CMO at Truent - it's as vital as email and social media.
Serena Chan, Research Advocate, Customer Experience at Dovetail: “Customer experience professionals must trust in their own talents and instincts”
We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.
Stephen Lester, CTO at Paragon: “Though the spotlight has remained on AI it will be some time before we see genuinely groundbreaking use cases”
We interview Stephen Lester, CTO at Paragon, where he helps businesses transform their operations with data-driven strategies.
Francesco Graziano, Enterprise Strategy Leader at BICS: “If you’re thinking about AI integration, you have to put on your client-centric hat”
We interview Francesco Graziano, Enterprise Strategy Leader at BICS, where he has championed its’ foray into cloud-based communications and its early implementation of AI.
Zoyeb Batliwala, Director Operations – Client Services and Customer Success – at Apna: “At the heart of every decision, the customer’s voice should be the loudest”
In this CX Today edition, we interview Zoyeb Batliwala, Director Operations at Apna, India's leading job platform, to discover his secrets of customer experience success.
Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
In the latest edition of CX Today, we interview Daniel Bailey, SVP at Genesys and Regional Sales Leader for its EMEA hub.
Rakesh Gupta, Head of Customer Service Operations at Panasonic: “Be customer-obsessed”
In this CX Today interview, we speak to Rakesh Gupta, Head of Customer Service Operations and CX at Panasonic India
Alexis Fogel, CEO and Co-Founder of Stonly: “Always think that the best for the customer is the best for the company as well”
We interview Alexis Fogel, Co-Founder of the password manager Dashlane and now the CEO and Co-Founder of Stonly, to find out how he's using AI in his new product - and what he expects to come next.
Francine Johnson, Head of Business Operations and Customer Success at OneMeta: “As a leader focused on customer-centricity, staying ahead means embracing AI and its capabilities”
With a distinguished career spanning over 18 years, Francine Johnson is now Head of Business Operations and Customer Success at OneMeta. We speak to her as part of our CX Today series.
Clémence Devarrewaere, Finance & HR Manager at Technis: “The distinction between Customer Service Managers and Account Managers will blur significantly”
Clémence Devarrewaere, Finance & HR Manager at Technis, tells us about the art of optimising processes, from sales to customer service.
Barbara Schulz, VP of International Customer Experience at GoTo: “The customer services space must avoid implementing AI for AI’s sake”
Barbara Schulz, VP of International Customer Experience at GoTo, explains why humans and AI must work together to make customers happy
Lauren Heaton, VP of Marketing at Edge: “Businesses need to be cautious when implementing AI-driven products”
We speak to Lauren Heaton, VP of Marketing at Edge, who explains not just how she sees the impact of AI on the world of marketing but how her company is using AI right now.
Barry D’Arcy, VP of Partners at Storyblok: “There’s a lot of innovative technology that is being built ‘behind the scenes’ that has a profound impact on customer experiences”
In our latest CX Today interview, we speak to Barry D'Arcy, VP of Partners at Storyblok and member of the MACH Alliance Growth Council