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We interview Jochem van der Veer, Co-Founder and CEO of TheyDo, who shares many excellent insights into how businesses can make their customers happy
We interview Tammas Ryan, Head of Customer Service at Edrolo, a company providing teaching resources for teachers in Australia
We interview Nicky Watson, Founder and Chief Architect of Cassie, a solution that allows companies to take proper advantage of legally acquired data
We interview Brian Kershon, Director of Customer Service at Zenni, an eyewear company that has sold over 50 million frames worldwide.
We interview Miao Luo, a software engineer by training with a track record in product management and now Director of Technology Strategy at Qt
We interview Jorge Tavares, a senior customer experience leader with over 20 years of experience - he now leads Customer Service and Sales for Medicare PT.
We interview Angela Kenner, Vice President of Customer Success at Voltaiq, a company providing Enterprise Battery Intelligence.
AI is no longer an option for customer service, says Kevin Green, President and CMO at Truent - it's as vital as email and social media.
We interview Serena Chan, Customer Success Manager and Research Advocate at Dovetail, a consumer insights and research technology platform that counts Porsche, Starbucks and Shell amongst its customers.
We interview Stephen Lester, CTO at Paragon, where he helps businesses transform their operations with data-driven strategies.
We interview Francesco Graziano, Enterprise Strategy Leader at BICS, where he has championed its’ foray into cloud-based communications and its early implementation of AI.
In this CX Today edition, we interview Zoyeb Batliwala, Director Operations at Apna, India's leading job platform, to discover his secrets of customer experience success.
In the latest edition of CX Today, we interview Daniel Bailey, SVP at Genesys and Regional Sales Leader for its EMEA hub.
In this CX Today interview, we speak to Rakesh Gupta, Head of Customer Service Operations and CX at Panasonic India
We interview Alexis Fogel, Co-Founder of the password manager Dashlane and now the CEO and Co-Founder of Stonly, to find out how he's using AI in his new product - and what he expects to come next.
With a distinguished career spanning over 18 years, Francine Johnson is now Head of Business Operations and Customer Success at OneMeta. We speak to her as part of our CX Today series.
Clémence Devarrewaere, Finance & HR Manager at Technis, tells us about the art of optimising processes, from sales to customer service.
Barbara Schulz, VP of International Customer Experience at GoTo, explains why humans and AI must work together to make customers happy
We speak to Lauren Heaton, VP of Marketing at Edge, who explains not just how she sees the impact of AI on the world of marketing but how her company is using AI right now.
In our latest CX Today interview, we speak to Barry D'Arcy, VP of Partners at Storyblok and member of the MACH Alliance Growth Council