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ServiceNow announced it would buy AI firm Moveworks for US$2.85 billion in cash and stock, signalling the growing AI adoption in IT operations and service management.
“With the acquisition of Moveworks, ServiceNow will take another giant leap forward in agentic AI‑powered business transformation,” said ServiceNow President and CEO Amit Zavery.
“As agentic AI and enterprise‑grade search forever change how we work, ServiceNow moved early to empower employees through AI. Moveworks’ talented team and elegant AI‑first experience, combined with ServiceNow’s powerful AI‑driven workflow automation, will supercharge enterprise‑wide AI adoption and deliver game‑changing outcomes for employees and their customers.”
Under the deal, more than 500 Moveworks employees will join ServiceNow. ServiceNow added it will work with Moveworks to expand its AI platform and drive enterprise adoptions in “key growth areas” including customer relationship management to deliver a “cohesive sell, fulfil, and service experience on a single platform”.
Moveworks, which develops front-end AI assistants to support enterprise users, and services companies such as Palo Alto Networks, Siemens and Toyota.
“Moveworks hides the complexity employees face at work by giving them an intuitive, engaging starting place to search and drive action across any enterprise system,” said Moveworks Co-Founder and CEO Bhavin Shah.
“Becoming part of ServiceNow presents an incredible opportunity to accelerate our innovation and deliver on our promise through their AI agent‑fueled platform to redefine the user experience for employees and customer service teams.”
ServiceNow explained that in the initial phase of integration, it plans to deliver a unified, end-to-end search and self-service experience for all employee requestors across every workflow.
“As domain-specific AI agents proliferate to accomplish tasks across HR, CRM, finance, IT, and more, ServiceNow’s powerful agent orchestration capabilities will connect, analyse and manage AI agents, ensuring agents work in harmony across tasks, systems, and departments,” the company stated.
This acquisition builds on ServiceNow’s existing tuck‑in strategy. In January, the company closed on the acquisition of AI native conversation data analysis platform Cuein. This was followed by the acquisition of Quality 360 last month.
ServiceNow said it expects to finalise the acquisition of Moveworks in the second half of 2025, subject to customary regulatory approvals and closing conditions.
