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A new study released by GoTo has found that 62% of employees believe AI is significantly overhyped.
The Pulse of Work in 2025: Trends, Truths, and the Practicality of AI report, which is based on findings of a survey of 2,500 global employees and IT leaders on their AI use and sentiment, also showed only 14% are using AI tools their full potential, with 82% citing that they aren’t very familiar with how AI can be used practically in their day-to-day work.
At the same time, 86% of employees said they aren’t very confident in the accuracy and reliability of AI tools, and 76% said they often provide outputs that need to be refined or revised by users. The report showed employees estimate they are still spending 2.6 hours a day – or 13 hours per week – on tasks that could be handled by AI.
“While many recognize [AI’s] value, they don’t yet see it as the revolutionary change they were promised. This gap likely exists because many workers admit they aren’t realising AI’s full potential or don’t know how to apply it in practical ways,” GoTo CEO Rich Veldran said.
Despite the slow uptake of AI, just over half of employees admit they are using AI for sensitive tasks or high-stakes decision-making, such as tasks that require emotional intelligence, tasks that impact safety, or involve ethical or sensitive personnel actions, despite knowing they shouldn’t. Alarmingly, 77% of these workers also don’t regret using AI for these tasks.
The research also offered solutions to help companies close the employee AI adoption gap. It highlighted how, while employees believe that technologies such as AI virtual assistant, communication tools and generative AI tools would be most valuable for them, only four out of 10 say their company offer these.
It also noted that just 45% of companies have an AI policy in place. GoTo’s research indicated that 81% of employees and 71% of IT leaders agree that AI tools need better instructions and guardrails for proper usage. Meanwhile, 87% of employees also feel that most workers are not trained properly to use AI tools.
“The solution is clear: companies must go beyond just providing access to AI by ensuring employees have both the right tools and the right education. By equipping teams with effective training and clear guidelines, organisations can empower their workforce to unlock the true, transformational impact of AI,” Veldran said.
