Samsung Galaxy S23 buyers are being told that visible wrinkles on the screen of their new devices are “not a product defect”.
Samsung launched its Galaxy S23 range of devices earlier this month, with three new smartphones in the line-up along with the Samsung Galaxy Book3 Ultra. However, several Galaxy S23 buyers have taken to Twitter to complain about creases appearing in the bottom corner of the screen.
One buyer claims he’s now had two different S23 Ultra handsets exhibiting the same wrinkle marks, as shown in the tweet embedded below:
Others claim to have seen the marks on store display handsets:
There are many more customers replying to the Twitter thread, reporting wrinkling or bubbling under the screen on their devices.
Samsung UK’s Twitter account is shrugging off the messages from concerned customers, however. In a series of tweets posted several days apart, the company insists the S23 displays are not faulty.
“If you shine a strong light on the display, some parts may appear to be squashed/pressed, this happens because of the pressing process for waterproofing and dustproofing,” Samsung tweeted in reply to @Orange_Scooter, the customer who reported the problem in the tweet embedded at the top of this article. “This is not a product defect. Everything is fine with your phone.”
The company later goes on to explain: “The Galaxy S23 display has several laminated layers of window glass (tempered glass) that is attached directly to the display panel. To ensure the device is a waterproof/dustproof structures the layers are pressed to prevent foreign substances or liquids from entering.”
Some customers don’t seem to have accepted Samsung’s explanation and have returned affected handsets.
The screen aberration doesn’t appear to affect the operation of the handset, but whether Samsung can continue to style it out or whether bigger problems lie in store await to be seen.
Generative AI is about more than just automating sales and marketing. It’s about making it more personal, too.
Amazon and Microsoft trade blows over cloud competition
Chetna Gogia, Chief Human Resources Officer at GoKwik: “Go deep in acquiring the right knowledge before you advise on HR practices to management”
In this Coffee with HR interview, we speak to Chetna Gogia, Chief Human Resources Officer at GoKwik. She has over 20+ years of experience leading HR functions across various sectors