Customer Service
Barry D’Arcy, VP of Partners at Storyblok: “There’s a lot of innovative technology that is being built ‘behind the scenes’ that has a profound impact on customer experiences”
In our latest CX Today interview, we speak to Barry D'Arcy, VP of Partners at Storyblok and member of the MACH Alliance Growth Council
Peter John Alexander, Chief Business Officer at MeetKai: “AI is generating a transformative shift that will reshape the future of customer service”
We speak to Peter John Alexander, Chief Business Officer at MeetKai, who's on a mission to transform both his company and the world of customer service.
Prashant Mahajan, CEO at Zeda.io: “While many leading companies have prioritised AI, they’ve done so out of a fear of being left behind”
We talk AI and customer experience with Prashant Mahajan, CEO of Zeda.io and a veteran product-manager-turned-entrepreneur, as part of our CX Today series.
Sébastien Faure, Head of Customer Service at Devialet: “Brands will have to prove they are legitimate when contacting customers”
We interviewed Sébastien Faure, Head of Customer Service at Devialet, a professional with more than 20 years of experience in CX.
Stephanie Kent, Customer Services Director at Spotler: “Listen to the customer, understand their objectives and deliver the right solution to meet their needs”
We interviewed Stephanie Kent, Customer Services Director at Spotler, who knows a lot about what it means to put the customer first. Here are her insights.
Alex Tallman, Director, Retail Experience & Education at Fleet Feet: “As a CX leader, it’s critical to remain connected to the realities of the retail environment”
For the second interview of our CX Today series, we speak to Alex Tallman, Director of Retail Experience and Education at Fleet Feet.
Interview with Saul Leal, CEO of OneMeta, at CES 2024
Saul Leal - CEO of OneMeta - believes his solutions can help the world be more understanding. We found out why at CES 2024.
Eduardo Rodés Pons, VP of Customer Services at Bdeo: “A successful customer experience starts with a good return on investment”
We interview Eduardo Rodés Pons, VP of Customer Services at Bdeo and a teacher at IE University Madrid. He's a seasoned professional with more than ten years experience in B2B Enterprise SaaS.
Salesforce State of Service 5th Edition
Insights and trends from 8,000 customer service professionals. For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer serviceprofessionals to…