Salesforce State of Service 5th Edition

Insights and trends from 8,000 customer service professionals.

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service
professionals to determine:

  • How service organizations continue to adapt to an ever more digital-first environment
  • How economic uncertainty is impacting plans for investments in people, processes, and technology
  • The evolving role of field service in overall customer service strategies
  • Approaches to talent management and development in a challenging labor market

Complete the form below to download your report.

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