BigCommerce

About BigCommerce

BigCommerce is an Australian software company that provides e-commerce SaaS solutions for businesses, enabling them to manage their online stores, process orders, accept payments, track inventory, and run marketing campaigns.

The platform integrates with popular payment gateways and shipping carriers, and includes a number of features ranging from search engine optimization, hosting, marketing and security. 

The company is NASDAQ listed as BIGC.

Company mission statement and goals

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses, to large enterprises. BigCommerce’s goal is to empower merchants to build, innovate and grow their businesses online.

BigCommerce origin story

BigCommerce was founded in 2009 in Sydney Australia by Eddie Maachaalini and Mitchell Harper. They met in an online chat room where they discussed and came together to create BigCommerce. Their goal was to allow small businesses to set up professional online stores with minimum hassle or programming skills.

BigCommerce Offering

Products and services overview

Storefront design: BigCommerce’s platform includes a page builder tool that allows for several customizations, including customizing how the storefront’s theme, checkout and mobile-version look like. It’s integration with WordPress allows users to preview webpages before they are set live.

Storefront conversion: in an effort to improve shopping conversion rates, BigCommerce offers a number of off-the-shelf functionalities to store owners, including:

• Ability to create and manage coupons
• Site speed monitoring features (built with Google Cloud Platform)
• Deploying merchandise using drag and drop interfaces
• Integration with several digital wallets
• SEO optimization features
• Customizable faceted search tools for storefronts.

Cross-channel ecommerce: if you sell across multiple channels, i.e., online plus physical store, BigCommerce includes features that make it easier to manage and sync inventory, which can save countless businesses hours – not to mention headaches – of handling separate catalogues for each channel. It also allows for multi-storefront management, which essentially allows a single store to have multiple customisable storefronts, i.e., each using its own domain, while drawing from the same inventory catalogue. These integrations mean that BigCommerce can essentially act as a command centre not just for your website channel sales, but also for your channel efforts across 3rd party marketplaces (Facebook, Pinterest, eBay) as well as physical, brick & mortar, storefronts.

Pricing

BigCommerce Essentials has four different pricing tiers: standard, plus, pro and enterprise. As of April, 2023, their pricing is as follows:

• Standard: US$29/m Billed Annually
• Plus: US$79/m Billed Annually
• Pro: US$299/m Billed Annually
• Enterprise: Custom Price

BigCommerce feature breakdown by plan

Standard

Plus

Pro

Enterprise

BigCommerce Company Info

Locations

BigCommerce is headquartered in Austin, Texas. It has additional office locations in Australia, the UK, Californa and Ukraine:

• San Francisco
• Sydney
• London
• Kyiv

Compliance

BigCommerce is a PCI DSS compliant service provider and certifies annually all requirements (1-12) included as a shared hosting provider. PCI stands for Payment Card Industry. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure all companies that process, store or transmit credit card information maintain a secure environment.

BigCommerce servers are PCI DSS 3.2 certified at Level 1, which protects against credit card data breaches and eliminates the massive cost and hassle of handling compliance for customers. It allows businesses to accept leading payment methods without worrying about implementing PCI standards for their online store.

PCI compliance applies to any merchant or organization that accepts, transmits, or stores any cardholder data, regardless of size. If a business accepts transactions from customers using credit or debit cards, PCI DSS requirements apply.

Notable moments in BigCommerce’s history

Timeline

Social Media Profiles

• Facebook
• Instagram
• YouTube
• Twitter
• Pinterest

Awards

• 2022 Best Places to Work for Large Companies in Austin by Built In.¹
• 2022 Best Places to Work for Large Companies in San Francisco by Built In.²
• 2022 Best Places to Work for Perks & Benefits in Austin by Built In.³
• 2022 Best Places to Work for Perks & Benefits in San Francisco by Built In.⁴
• Inc. Magazine Best-Led Companies for midmarket 2021 – USA⁵
• 2022 Australian Solution Provider of the Year by Retail Global’s Vendor in Partnership (VIP) Award⁶
• Finances Online Best eCommerce Software Award 2018⁷
• Finances Online Great User Experience Award 2021⁸
• Top Workplaces USA 2023 – #95 in the 500-999 company category⁹

News mentions

• March 6, 2023
  BigCommerce Advances Enterprise Platform with Launch of BOPIS to Drive Merchant Growth. After taking off during the pandemic, BOPIS has become an important part of merchants’ omnichannel commerce strategies. (BUSINESS WIRE)
  
• February 23, 2023
  BigCommerce Announces Fourth Quarter and Fiscal Year 2022 Financial Results. Fourth Quarter Total Revenue of $72.4 Million, an Increase of 12% Versus Prior Year; Total ARR of $311.7 Million, an Increase of 16% Versus Prior Year. Enterprise ARR of $224 Million, an Increase of 30% Versus Prior Year. (GLOBE NEWSWIRE)
  
• February 6, 2023
  BigCommerce Expands Multi-Storefront (MSF) For Merchants of All Sizes to Help Accelerate Time-to-Market and Global Growth. By broadening accessibility of MSF, small and midsize merchants can now launch multiple storefronts from a single BigCommerce store to test growth strategies and streamline management across new regions, segments and brands. (BUSINESS WIRE)
  
• January 19, 2023
  BigCommerce Taps Technology and Ecommerce Veteran Mark Adams to Lead EMEA Growth. Former Attract CEO returns to BigCommerce to take EMEA to the next level of enterprise growth and accelerate path to profitability. (BUSINESS WIRE)

BigCommerce User Interface

Sources:

• [1], [2], [3] and [4]: Built In awards, 2022 Best Places to Work for Large Companies in Austin, 2022 Best Places to Work for Large Companies in San Francisco, 2022 Best Places to Work for Perks & Benefits in Austin, 2022 Best Places to Work for Perks & Benefits in San Francisco
• [5]: Original announcement no longer available, but can be seen on BigCommerce’s awards section.
• [6]: Verified on InsideRetail
• [7] and [8]: Verified on FinancesOnline
• [9] Verified on TopWorkPlaces