Supercharge your support agents with Slack
Customer experience is essential to the health of the whole company, but it’s often pushed off to support teams to figure out. The problem? Support agents often lack access to experts and knowledge that could help them offer a faster, more personalized support experience to customers.
This is because of functional silos—barriers between systems and teams that lock important insights away from the people who need them. Functional silos affect both the inward flow of information (customer data, feedback) and the outward flow (institutional knowledge, subject-matter experts).
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