CRM
Nolan Smith, President and COO at Cin7: “AI is actually replacing what makes jobs hard”
We interview Nolan Smith, President and COO at Cin7, an experienced finance and operations leader for software and technology businesses
Peter Strcula, Founder of BluVard: “What you can’t measure, you can’t manage”
We interview Peter Strcula, Founder of BluVard a professional who coaches salespeople, entrepreneurs and managers in 15 countries
Dawood Khan, Commercial Director at Amdaris: “You can’t have AI dine with a client in a nice restaurant”
We interview Dawood Khan, Commercial Director at Amdaris, a seasoned sales leader with more than 26 years of experience.
Sean Evers, VP of Sales at Pipedrive: “When you truly understand and stand behind your product, it shows – and that’s what builds trust”
We interview Sean Evers, VP of Sales at Pipedrive, to discover how he's using his two decades of sales experience - and why it's so important to stand behind your product.
Salesforce pledges $23 million to AI in STEM education
Salesforce has committed $23 million in grant funding to help educate students in AI and science, technology, engineering and maths (STEM).
Paul Carolan, VP of EMEA Sales at GoTo: “There is a growing opportunity for AI to boost sales efficiency”
We interview Paul Carolan, VP of EMEA Sales at GoTo where he oversees GoTo's EMEA growth and strategy.
Salesforce launches Agentforce, AI-powered customer service
Salesforce has taken the wraps off a new AI-powered customer service product, Agentforce, an upgraded version of Einstein Copilot.
James Frampton, Chief Revenue Officer at SugarCRM: “AI is a game-changer for sales, service and marketing”
We interview James Frampton, Chief Revenue Officer at SugarCRM a veteran of the technology arena, with over 23 years of ERP, CRM and IT Service Management experience.
Salesforce Connected Vehicle app promises “more personalised driver experiences” (and more ways to make money from drivers)
Salesforce has unveiled Connected Vehicle, an app enabling vehicle manufacturers to bring extra connected car functionality to their products
Salesforce, Workday team up to launch AI employee service agent
Salesforce and Workday have marked their new strategic partnership with the launch of an AI-powered assistant to handle employee queries.
SugarCRM’s new generative AI features make it easier to spot opportunities and create next steps
SugarCRM has added generative AI features to its software that make it easier for customers to spot opportunities, work out next actions and convert leads into sales.
What I learned at Slack City Tour, Sydney
Ricardo Oliveira visited Salesforce Tower in Sydney to attend a Slack City Tour and see how AI is shaping the business software giant
SugarCRM acquires UK-based sales-i
SugarCRM, the leading provider of AI-driven CRM for the midmarket, acquires Solihull-based sales-i supercharging sales and marketing with AI
SugarCRM’s AI-enhanced software wins business awards
SugarCRM's AI-enhanced sales automation software Sugar Sell has been named Best New Product of the Year at this year's Stevies
Salesforce’s Einstein Copilot now available on Tableau
Salesforce's Einstein Copilot is spreading its wings - the generative AI assistant is now available as part of Tableau.
Five CRM solutions for medium-sized businesses
Medium-sized businesses need CRM solutions if they want to streamline customer interactions, boost sales, and enhance service for sustainable growth and efficiency. We shortlist five we believe are worth considering.
What is CRM?
CRM stands for customer relationship software. We explain what you can get for free, and discuss the merits (or otherwise) of cloud systems.